Store Policies

Service as It Should Be

At Simplistic Geek, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

 

Production times & Shipping Policy

How We Do It

It is important to understand the difference between production time and shipping time. Each one of our Items is made to order, to enable you to fully customize your item. It takes approximately 14 business days for us to process and fulfil your order. Once your order has been processed, we use either USPS 1-3 Day priority mail for shipping, which is tracked and insured. You may chose first class mail if you prefer, however this is not timed, and insurance for this option is additional. You will receive a tracking number once it has been created by email. Please ensure that you enter your correct address, including full name and zip code.

If you would like to pick up your item at a convention or at our store, please send us a message or an email to receive the pick up code.

 

Returns and Refunds

The Small Print

Refunds will only be provided if the product received is incorrect from the order placed, and we cannot provide a replacement.
For Hygiene reasons we do not accept returned garments.
Refund requests must be submitted within 7 days of receipt of the item.
Please be aware that no refunds or replacements can be given for items that are 'too big' or 'too small' - please use the sizing charts provided to ensure that your item fits correctly.
We provide color swatches on each item, however, due to the difference in screen settings, these should only be used as a guide to the color of the item. Colors may vary. All models and mock ups are are used to show how the design can look on and be worn. The images should not be used as a guide to how a garment will fit, or how it is cut.

 

Our Designs

 & Copyright 

All of the designs, clubs, societies, schools, businesses& teams etc featured on this website are copyright Shawn Brown and Simplistic Geek. These fictional places are inspired by our favorite characters and shows, and created from our own imaginations. They are not, nor do they claim to be, licensed products. All Gatlinburg designs are Copyright Simplistic Geek. All Rights Reserved.