Service as It Should Be
At The Soft Shirt Place, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Production times & Shipping Policy
How We Do It
It is important to understand the difference between production time and shipping time. Each one of our Items is made to order, to enable you to fully customize your item. It takes approximately 14 business days for us to process and fulfill your order. Once your order has been processed, we use either USPS 1-3 Day priority mail for shipping, which is tracked and insured. You may chose first class mail if you prefer, however this is not timed, and insurance for this option is additional. You will receive a tracking number once it has been created by email. Please ensure that you enter your correct address, including full name and zip code.
If you would like to pick up your at our store, please send us a message or an email to receive the pick up code.
Important information for Customers outside of the USA.
We are happy to ship overseas, and love that our products reach all over the world, however, please be aware that once your item leaves our facility, we are at the mercy of the shipping service you select to deliver the item to you safely, and we have no control over the time this will take, or any additional fees that may be payable when it reaches your country. When placing your order, you are accepting that there may be local taxes / customs fees / duty payable to your country which are your responsibility. You are also acknowledging that any delays in receipt of your item due to carrier issues or customs control are not the responsibility of The Soft Shirt Place.
Returns and Refunds
The Small Print
Refunds will only be provided if the product received is incorrect from the order placed, and we cannot provide a replacement.
For Hygiene reasons we do not accept returned garments.
Refund requests must be submitted within 7 days of receipt of the item.
Please be aware that no refunds or replacements can be given for items that are 'too big' or 'too small' - please use the sizing charts provided to ensure that your item fits correctly.
We provide color swatches on each item, however, due to the difference in screen settings, these should only be used as a guide to the color of the item. Colors may vary. All models and mock ups are are used to show how the design can look on and be worn. The images should not be used as a guide to how a garment will fit, or how it is cut.
All of the designs, clubs, societies, schools, businesses& teams etc featured on this website are copyright Shawn Brown, The Soft Shirt Place & Simplistic Geek. These fictional places are inspired by our favorite characters and shows, and created from our own imaginations. They are not, nor do they claim to be, licensed products. All Gatlinburg designs are Copyright Shawn Brown & The Soft Shirt Place. All Rights Reserved.